Sathi Vyapar · Phone Care

Refund and Cancellation Policy

Last updated: 14 October 2026

How cancellations work, why payments are final once a plan is active, and the cases in which we always refund.

1. Try before you buy

Sathi Vyapar is a digital subscription service. Before purchasing, every business can evaluate all its features – including billing, printing on its own printers, the service desk and the Windows, Android and web apps – through a free trial or a live demonstration, arranged on request through our support number. Because the Service can be fully evaluated before purchase, you are asked to do so before paying.

2. All subscription payments are final

Once a plan has been activated on your account, the payment is final and non-refundable. In particular, no refund is given for:

• a change of mind, or not using the Service after activation;
• the unused part of a plan period, including for longer plans (two, three or five years);
• a decision to stop the business, switch to other software or move to a smaller plan;
• features that were available to evaluate during the trial or demonstration;
• incompatibility with printers, scanners, computers, phones or other hardware, or with third-party services;
• additional devices bought for an account; or
• an account suspended or terminated for breach of our Terms and Conditions.

Custom development, data migration and training work quoted separately is non-refundable once the work has started, unless the quotation says otherwise.

3. Cancelling a subscription

• You may cancel your subscription at any time by messaging or calling us on +91 70125 22585 or writing to sathiktp@gmail.com from the registered mobile number or account.
• Plans are bought for a fixed period and do not renew automatically unless you have set up an automatic payment mandate. Cancelling stops any auto-renewal, and no further payment is taken for the next billing cycle.
• Your plan stays active until the end of the period already paid for. No pro-rata refunds are issued for the remaining days of the current cycle.
• Your data is not deleted because of cancellation; you can export it, or ask us to delete it as described in the Privacy Policy.

4. When we do refund

We refund in the following cases only:

1. Accidental duplicate payment: if the same shop is charged twice for the same plan and period (a double deduction, for example because of a network error or a payment button pressed twice), the extra amount is refunded.
2. Debited but not activated: if money was debited from your account but the payment failed or the plan could not be activated, we will either activate the plan you paid for or, if you prefer, refund the amount.

Refunds in these cases are made within 5–7 working days after verification, to the original payment source (the same bank account, card or UPI ID). The time the money takes to appear after we send it depends on your bank or payment provider.

5. How to ask for a refund

Contact us within 30 days of the payment with:

• the shop name and registered mobile number;
• the date and amount of each payment;
• the UPI transaction / UTR number or payment-gateway reference; and
• a screenshot of the bank or UPI statement showing the deductions.

We will acknowledge your request within 2 working days and confirm the outcome after checking it against our records and those of the bank or payment gateway.

6. Chargebacks

If something has gone wrong with a payment, please contact us first – most problems are solved quickly. A chargeback or payment dispute raised for a valid, activated payment may lead to the account being suspended until it is resolved.

7. Changes to this policy

We may update this policy; the version in force on the date of your payment applies to that payment.

8. Contact